Last updated: 04/Feb/2026

Wala Carwash (“we”, “us”, “our”) is committed to protecting the privacy of our customers, website visitors, and community. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to information collected through our website, in person, and through our business operations.

1. Personal Information We Collect
We may collect personal information that is reasonably necessary to operate our business and provide our services. This may include:
 

• Name

• Phone number

• Email address

• Vehicle details

• Enquiry or booking information

• Any information you choose to provide when contacting us
   

We may also collect non-personal information such as browser type, device information, IP address, and website usage data for analytics and performance purposes.

2. How We Collect Personal Information
We collect personal information in the following ways:

• When you submit an enquiry or contact form on our website

• When you communicate with us by phone, email, or in person

• When you make a booking or request a service

• Through cookies and analytics tools used on our website
   

3. Purpose of Collection
We collect and use personal information for the purpose of:

• Responding to enquiries and bookings

• Providing car wash and related services

• Communicating with customers about services, updates, or promotions

• Improving our website, services, and customer experience

• Meeting legal and regulatory obligations

We only collect information that is relevant and necessary for these purposes.

4. Disclosure of Personal Information
Wala Carwash does not sell, rent, or trade personal information.
We may disclose personal information only when necessary:

• To trusted third-party service providers who assist us in operating our business or website (e.g. IT, booking systems, or analytics providers), under confidentiality obligations

• Where disclosure is required or authorised by law
   

5. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include secure systems, restricted access, and appropriate digital safeguards.
While we take privacy seriously, no method of transmission over the internet is completely secure. Any information you provide online is done so at your own risk.

6. Cookies and Website Analytics
Our website may use cookies or similar technologies to:

• Analyse website traffic and usage

• Improve functionality and user experience

You may disable cookies through your browser settings; however, this may affect how the website functions.

7. Access, Correction, and Complaints
You have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate or outdated information

To make a request or lodge a privacy complaint, please contact us using the details below. We will respond within a reasonable timeframe.

8. Children’s Privacy
Wala Carwash does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected unintentionally, we will take steps to delete it.

9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be published on this page, with the revision date updated accordingly.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Wala Carwash
📍 Coconut Grove, Northern Territory
📧 Email: manager@walacarwash.com